CATEGORY

Refund policy

How to return a product?

For products that are defective, damaged, or 'not-as-described':

  • You must call or drop in a mail at cs@adamscart.com within 2 days on receipt of your product
  • You will need to provide your name, email ID, telephone or mobile number and order ID for registering your complaint
  • You will need to return the unused product along with its original packaging with all the items included with the product within 7 days of registering your complaint.

How are refunds processed?

  • Once your refund complaint is processed the customer care team will inform you by email
  • A refund is processed based on the mode of payment.
  • If payment is done using Credit card then the amount is refunded to the credit card itself and will feature in the following monthly billing statement.
  • If the payment is done using Net banking as a payment then the amount is refunded to the bank account.
  • Refund is given only with in 10 days of deliver after 10 days only replacement will be given.
  • COD / Cash on Delivery Charges are non refundable